The Implementation of Telepharmacy in Bangka Belitung Islands Province


  • Rachmawati Felani Djuria Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, Indonesia
  • Retnosari Andrajati Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, Indonesia
  • Nadia Farhanah Syafhan Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, Indonesia
  • Bambang Wispriyono Faculty of Public Health, Universitas Indonesia, Depok, West Java, Indonesia



Telepharmacy, The Bangka Belitung Islands


Telepharmacy is a telemedicine health service in the pharmaceutical sector that uses telecommunications to assist patients located far away during the Covid-19 pandemic. Furthermore, professional organizations are responsible for continuously providing information to pharmacists, ensuring they stay updated with the latest developments in the field. Mobile applications have emerged as the primary medium through which information can be accessed. Therefore, this research aimed to determine the implementation of telepharmacy in the Bangka Belitung Islands Province using observational research with a qualitative approach. The participants comprised a total of 11 individuals and the technique employed was purposive sampling. Subsequently, the collected data were subjected to analysis using the Miles and Huberman model. The results showed that the utilization of telepharmacy commenced within Bangka Belitung Islands Province and the community pharmacy service implemented the concept in the form of Drug Information Services, drug consultation or patient counseling, and prescription services through e-prescribing. Additionally, field observations highlighted the presence of services such as home delivery of medicines, patient education, and online non-cash payments. The implementation of telepharmacy within hospitals remains absent, despite the widespread adoption of digital services facilitated by the SIMRAS application. Pharmacists also ensured the administrative compliance of their colleagues through the utilization of the SIAP application. The preliminary stages of the implementation commenced in the Bangka Belitung Islands Province.  


Download data is not yet available.


Abdullah, N. A., Andrajati, R., & Supardi, S. (2010). Pengetahuan, sikap dan kebutuhan pengunjung apotek terhadap informasi obat di kota Depok. Buletin Penelitian Sistem Kesehatan, 13(4), 21314. Okt.2768

Arrang, S. T., Sagala, R. J., Notario, D., Sianipar, E. A., & Cokro, F. (2021). Drug information service during covid-19 pandemic. MITRA: Jurnal Pemberdayaan Masyarakat, 5(1), 30-37.

Asseri, A. A., Manna, M. M., Yasin, I. M., Moustafa, M. M., Roubie, F. M., El-Anssasy, S. M., ... & Alsaeed, M. A. (2020). Implementation and evaluation of telepharmacy during COVID-19 pandemic in an academic medical city in the Kingdom of Saudi Arabia: paving the way for telepharmacy. World Journal of Advanced Research and Reviews, 7(2), 218-226.

Baldoni, S., Amenta, F., & Ricci, G. (2019). Telepharmacy services: present status and future perspectives: a review. Medicina, 55(7), 327.

Deloitte Indonesia, Bahar Law Firm & Chapter Indonesia. (2021). 21st Century Health Care Challenges: a Connected Health Approach. Deloitte Indonesia, Bahar Law Firm & Chapter Indonesia. Retrieved from

Djuria, R. F., & Sinulingga, S.R. (2021). Effectiveness of Communication, Information and Education in Compliance the Use of Antibiotics in Pangkalpinang City. 3rd International Conference on Health Research and Science Expanding Innovation in Health Higher Education and Health Service in Handling the Covid-19 Pandemic, 62-70.

Fathoni, M. M. A., Fitriani, R., Lestari, F. D., Angembani, V. M. A., Tusholecha, A., Fatmasari, W., ... & Zairina, E. (2021). Pelayanan kefarmasian di beberapa apotek di indonesia pada era pandemi Covid-19. Jurnal Farmasi Komunitas, 8(2), 45.-50

Hua, J., & Shaw, R. (2020). Corona virus (Covid-19)“infodemic” and emerging issues through a data lens: The case of china. International journal of environmental research and public health, 17(7), 2309.

Gaviria-Mendoza, A., Mejía-Mazo, D. A., Duarte-Blandón, C., Castrillón-Spitia, J. D., Machado-Duque, M. E., Valladales-Restrepo, L. F., & Machado-Alba, J. E. (2022). Self-medication and the ‘infodemic’during mandatory preventive isolation due to the COVID-19 pandemic. Therapeutic Advances in Drug Safety, 13, 20420986221072376.

Gras M, Gras-Champel V, Moragny J, Delaunay P, Laugier D, Masmoudi K, Liabeuf S. (2021). Impact of the Covid-19 outbreak on the reporting of adverse drug reactions associated with self-medication. Annales Pharmaceutiques Francaises. 79(5), 522-529.

Hariyanti. (2022). Information Technology Challenges of Family Planning and Reproductive Health During the Covid-19 Pandemic in Lebak District, Indonesia. International. Journal of Multidisciplinary Research and Analysis. 5 (2), 263-268.

Hartani, R.D. (2021). Tingkat Kepuasan Pasien Terhadap Layanan Telefarmasi di Rumah Sakit Gatoel Mojokerto. Diploma Thesis. Stikes RS Anwar Medika. Retrieved from

Hoti K, Jakupi A, Hetemi D, Raka D, Hughes J, Desselle S. (2020). Provision of community pharmacy services during COVID-19 pandemic: a cross sectional study of community pharmacists' experiences with preventative measures and sources of information. Int J Clin Pharm. 42(4), 1197-1206.

Iftinan, G.N, Wathoni, N & Lestari.K. (2021). Telepharmacy: A Potential Alternative Approach for Diabetic Patient During the Covid-19 Pandemic. Journal of Mutidisciplinary Healthcare, 14, 2261-2273.

Kementerian Kesehatan Republik Indonesia. (2020). Modernisasi Apotek Dalam Momentum Pandemi Covid-19. Berita Litbangkes. Jakarta: Kementerian Kesehatan Republik Indonesia.

Kementerian Kesehatan Republik Indonesia. (2021). Kepmenkes No HK.01.07/ MENKES/4829/2021 tentang Pedoman Pelayanan Kesehatan Melalui Telemedicine Pada Masa Pandemi Corona Virus1Disease 20191(Covid-19). Jakarta: Kementerian Kesehatan Republik Indonesia.

Koster ES, Philbert D, & Bouvy ML. (2021). Impact of the COVID-19 epidemic on the provision of pharmaceutical care in community pharmacies. Res Social Adm Pharm.17(1), 2002-2004.

Kurniawan, A. H., Wardiyah, W., & Tadashi, Y. (2019). The correlation between knowledge with community behavior in antibiotic use in kelurahan petukangan utara with home pharmacy care. SANITAS: Jurnal Teknologi dan Seni Kesehatan, 10(2), 139-150.

Le, T., Toscani, M., & Colaizzi, J. (2020). Telepharmacy: a new paradigm for our profession. Journal of pharmacy practice, 33(2), 176-182.

Lubis, Z. I. (2021). Analisis kualitatif penggunaan telemedicine sebagai solusi pelayanan kesehatan di Indonesia pada masa pandemik Covid-19. Physiotherapy Health Science, 2(2), 76-82.

Mansyur, A.I, Badrujaman, A, Imawati, R, Fadhilah, D.N. (2019). Konseling Online sebagai Upaya Menangani Masalah Perundungan di Kalangan Anak Muda. Jurnal Pendidikan Ilmu Sosial. 29(2), 140-154.

Mashuri YA, Wulandari LPL, Khan M, Ferdiana A, Probandari A, Wibawa T, Batura N, Liverani M, Day R, Jan S, Schierhout G, Wahyono D, Yulianto, Kaldor J, Guy R, Law M, Yeung S, Wiseman V. (2022). The response to COVID-19 among drug retail outlets in Indonesia: A cross-sectional survey of knowledge, attitudes, and practices. The Lancet Regional Health-Western Pacific.22, 100420.

Pariyana, Mariana, & Liana Y. (2021). Perilaku Swamedikasi Masyarakat Pada Masa Pandemi Covid-19 di Palembang. Prosiding Seminar Nasional Stikes Syedza Saintika.1 (1), 403-415. Retrieved from

Paumgartten, F. J. R., & Oliveira, A. C. A. X. D. (2020). Off label, compassionate and irrational use of medicines in Covid-19 pandemic, health consequences and ethical issues. Ciencia & saude coletiva, 25, 3413-3419.

Poudel A,& Nissen LM. (2016). Tele-pharmacy: a pharmacist’s perspective on the clinical benefits and challenges. Integr Pharm Res Pract. 5, 75–82.

Putri, W. U., & Wicaksono, I. A. (2021). Review Artikel : Pelayanan Telefarmasi di Masa Pandemi Covid-19. Farmaka. 19 (3),93-102.

Quispe-Canari JF, Fidel-Rosales E, Manrique D, Mascaro-Zan J, Huaman-Castillon KM, Chamorro-Espinoza SE, Garayar-Peceros H, Ponce-Lopez VL, Sifuentes-Rosales J, Alvarez-Risco A, Yanez JA, Mejia CR. (2021). Self-medication practices during the COVID-19 pandemic among the adult population in Peru: A cross-sectional survey. Saudi Pharm J. 29(1),1-11.

Rahma, R.A. (2021). Kesiapan dan Penerimaan Masyarakat Terhadap Pelayanan Telefarmasi di Provinsi Jawa Timur. Skripsi. Universitas Airlangga.

Sarkar, R., Metzger, B. J., Sayre, H. M., Slater, C. M., Katamneni, S., & Coustasse, A. (2018). Telepharmacy and access to pharmaceutical services in rural areas. 1-14.

Subadio, N. Y. C., Wiyono, W., & Mpila, D. A. (2022). Pengetahuan, persepsi dan harapan masyarakat terhadap profesi apoteker selama pandemi covid-19 di beberapa apotek kecamatan sario. PHARMACON, 11(1), 1292-1301.

Santoso, B.S, Rahmah, M, Setiasari, T, Sularsih,P. (2015). Perkembangan dan Masa Depan Telemedika di Indonesia. Jurnal Tekni Informasi. 10(3).https://www.

Sasanti, A, Maharani, L & Sholihat, N.K. (2021). Analisa Kualitatif Mengenai Peran dan Perilaku Apoteker Terkait Penggunaan Telefar,asi Selama Pandemi Covid-19. Skripsi Thesis. Universitas Jenderal Soedriman.

Susilo, A. I., & Muslim, Z. (2022). Community Behavior Study Regarding Drug Purchases at Bengkulu City Pharmacies in 2021. SANITAS: Jurnal Teknologi dan Seni Kesehatan, 13(1), 33-43.

Unni, E. J., Patel, K., Beazer, I. R., & Hung, M. (2021). Telepharmacy during COVID-19: a scoping review. Pharmacy, 9(4), 183.

Win, A. Z. (2017). Telepharmacy: Time to pick up the line. Research in social & administrative pharmacy: RSAP, 13(4), 882-883.

Yáñez, J. A., Chung, S. A., Román, B. R., Hernández-Yépez, P. J., Garcia-Solorzano, F. O., Del-Aguila-Arcentales, S., ... & Alvarez-Risco, A. (2021). Prescription, over-the-counter (OTC), herbal, and other treatments and preventive uses for COVID-19. In Environmental and health management of novel coronavirus disease (COVID-19) (pp. 379-416). Academic Press.

Yazdany, J., & Kim, A. H. (2020). Use of hydroxychloroquine and chloroquine during the COVID-19 pandemic: what every clinician should know. Annals of internal medicine, 172(11), 754-755.




How to Cite

Djuria, R. F., Andrajati, R., Syafhan, N. F., & Wispriyono, B. (2023). The Implementation of Telepharmacy in Bangka Belitung Islands Province. JURNAL INFO KESEHATAN, 21(3), 529–535.



Original Articles
Abstract viewed = 20 times