PROFIL TINGKAT KEPUASAN PASIEN RAWAT JALAN UMUM TERHADAP PELAYANAN KEFARMASIAN DI RSUD KEFAMENANUBULAN JULI TAHUN 2011
Satisfaction is a goal that is often applied/designed to measure the gap between the quality of service they received with the expected quality of service. Level of
patient satisfactionwas measured by five dimensions ofquality of the service, namely reliability(Reability), Responsiveness (responsivenes), empathy(Emphaty), confidence(Assurance), andappearance(Tangible). This study was conducted to determine the level of patient satisfaction with the level of reliability, level of responsiveness, level of confidence, the level of empathy, and the rate of appearance of pharmaceutical services at the District General Hospital Kefamenanu. The research was done by filling the question naire by the patientis then calculated presentation of the patient'slevel of satisfaction indicators studied. Based on the calculation of the level of patient satisfaction indicators at responsiveness of 40.75% gave values some what satisfied, 44.5% reliability give satisfied, 45.25% confidence give satisfaction, delivering value empathy39.05% satisfied, 41% give the appearance of satisfied.
Copyright © 2013-2018 Jurnal Info Kesehatan Limited
Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by JURNAL INFO KESEHATAN and its licensors.
JURNAL INFO KESEHATAN grants to you a worldwide non-exclusive royalty-free revocable license to:
- view this website and the material on this website on a computer or mobile device via a web browser;
- copy and store this website and the material on this website in your web browser cache memory; and
- print pages from this website for your use.
- All articles published by JURNAL INFO KESEHATAN are licensed under the Creative Commons Attribution 4.0 International License. This permits anyone to copy, redistribute, remix, transmit and adapt the work provided the original work and source is appropriately cited.
JURNAL INFO KESEHATAN does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without appropriately and conspicuously citing the original work and source or JURNAL INFO KESEHATAN prior written permission.
You may request permission to use the copyright materials on this website by writing to email@example.com.
Enforcement of copyright
JURNAL INFO KESEHATAN takes the protection of its copyright very seriously.
If JURNAL INFO KESEHATAN discovers that you have used its copyright materials in contravention of the license above, JURNAL INFO KESEHATAN may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of JURNAL INFO KESEHATAN copyright materials that contravenes or may contravene the license above, please report this by email to firstname.lastname@example.org.
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to email@example.com.